Composite Support Model

    This support model is an extension of the On-site and Off-site models and can be customized according to the customer needs with the combination of the On-site and the Off-site offerings. This model is suitable for those clients who need on-site resources to coordinate the support in addition to the off-site support package.

    Key Benefits
    • It offers one more level of flexibility to our customers.
    • It keeps On-site staff at minimum to help reduce cost of operations and select one of the Off-site packages (Standard, Premium and Enterprise) based on needs.
    • It improves communication between off-site and third party support for issue resolution.
    • On-site staff provides specialized inputs to key users and helps maintain application processes.
    • Clients can avoid hiring staff with divergent specialized skill sets.
    • It insulates clients from resource management difficulties.
    • Ensures service continuity
    • It provides clients a choice of a wide range of resource pool capabilities at minimum cost.
    • It offers an ITIL based process oriented support services.
    • It utilizes a KPI based SLA services for response and resolution time.

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