Social Security & Pension Fund

    GTS is the exclusive provider of an integrated solution, which covers Member registration, Contributions & Service management, Member & Beneficiary’s End of Service & Pension management, Customer care, investments & Portfolio management, and the back office function like Accounting, HR, and Procurement for Middle East’s Pension and Social Welfare organizations, which is compliance with Islam Sharia’a rule. It had initially developed the solution by extending Oracle application but has recently upgraded the solution with latest technology tools like Siebel CRM for public sector, Siebel Case management for Social Welfare and Oracle policy automation for flexible rule management. The following are the key components and the benefits of the solution

    Solution Components

    • Contribution & Pension Solution

       – Siebel Public Sector CRM with Case Management

       – Oracle Policy Automation Suite

    • Customer Service / Help Desk

       – Siebel Public Sector CRM

    • Investment Solutions

    • Back Office

       – Oracle e-Business Suite (Financials, Procurement, and HR)

    • Business Intelligence

       – OBIEE

    • Document Management System

       – Enterprise Content Management (ECM).

    Key Benefits

    • Online Registration & Update of Member details

    • Easy integration with other Government Entities via National ID key

    • Easy Contribution handling and reconciliation

    • Single source of data capture and Universal usage across the system

    • Multifaceted Customer interface for easy support

    • Easy maintenance due to dynamic rule engine

    • 100 % fitment for Middle East Social Security rules & Regulations

    • Paperless Processes & Workflows

    • Larger coverage and distributed responsibility due to web interface

    • Reduced license & maintenance cost

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