Support Services:

  • Overview

    GTS Support Services provides high quality cost effective support services to its customers for maintaining highly complex integrated business solutions and related infrastructure.

    We maximize the benefits of investments of our customers in business solutions by managing these systems through domain experts. We also provide our customers value addition in terms of ensuring KPI’s based support services.

    Our ITIL compliant Support Processes are repeatable, measurable and effective.

  • Key Features

    • Support services for business applications and related infrastructure (ie. Oracle ERP, Customer Care and Billing)
    • On-site, Off-site and Composite support models
    • ITIL, PMP and Oracle certified resources
    • Regular health checks for Database and Servers
    • Support for Enhancements
    • E-mail and Telephonic Support
    • Bug fixing and coordination with 3rd Party
    • End User Trainings
    • Site Visits (for off-site support customers)
    • Repeatable, measurable and effective
    • ITIL compliant processes
  • Credentials

    • Strong background on ITIL Based Service
    • Management Processes
    • Trusted by Key Government and Private Sector customers
    • Bilingual Arabic/English support resources
    • Long term partnership with Oracle
    • ITIL, PMP and Oracle Certified Resources
  • Support Models

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